What does downward communication refer to?

Prepare for the DSST Organizational Behavior Exam. Study effectively with flashcards and multiple choice questions, each with hints and explanations. Ace your exam with comprehensive preparation!

Downward communication refers specifically to the flow of information from higher levels of an organization to lower levels. This type of communication typically includes directives, policies, performance feedback, and other types of information that management needs to convey to employees to ensure that organizational goals are understood and met.

In a workplace context, this can involve managers sharing important announcements, instructions regarding tasks, and expectations for employee performance. This form of communication is crucial for aligning the workforce with organizational objectives and ensuring that everyone is on the same page. It establishes a clear channel for leadership to provide instructions and communicate decisions to subordinates, which can help in fostering a structured environment.

In contrast, other choices depict different communication flows that do not fit the definition of downward communication. For example, messages from employees to management represent upward communication, while informal discussions among colleagues constitute lateral communication. Additionally, feedback from customers to the organization is external communication, highlighting interactions between an organization and its external stakeholders.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy