What are decision-making shortcuts developed over time to handle daily decisions called?

Prepare for the DSST Organizational Behavior Exam. Study effectively with flashcards and multiple choice questions, each with hints and explanations. Ace your exam with comprehensive preparation!

The correct answer is heuristics. Heuristics refer to mental shortcuts or rules of thumb that simplify decision-making processes. These cognitive strategies enable individuals to make judgments and solve problems more quickly and efficiently, especially in complex situations where time and information may be limited.

Heuristics come in various forms, like trial and error, educated guesses, and common sense approaches, and they help individuals to navigate everyday choices without expending excessive cognitive resources. By relying on heuristics, people can arrive at reasonable decisions more quickly, often drawing on past experiences and learned patterns.

In contrast, policies are formal guidelines established by organizations to direct behavior and decision-making processes, while scripts typically refer to predefined sequences of actions or communications in specific contexts, such as social interactions. Frameworks, on the other hand, are structured approaches that provide a method for analyzing certain situations or problems but do not necessarily influence daily decision-making in the same way that heuristics do.

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